How Onboarding Works: From Quote to Live Phones

Onboarding for the Business plan happens in three steps:

1. Tell us your needs. Call us or fill out the get-started form. We'll learn how many users you have, what numbers you want to keep, your call-flow requirements, and any special needs (multi-location, integrations, etc.). You get a custom quote within 24 hours.
2. We build your system. Our team configures extensions, ring groups, auto-attendant menus, voicemail boxes, and business-hour routing. If you're porting an existing number, we coordinate the carrier transfer. We also pre-configure any Grandstream phones you've ordered so they're ready to plug in.
3. Plug in and go. Phones arrive pre-configured — just plug them into your network and they register. You can also bring your own SIP phones or use the mobile / desktop app from day one.

For Home Office customers, setup is do-it-yourself and typically takes about 5 minutes.

Optional staff training is available at $100 per hour (one-hour minimum).